Bests & Worsts Reviews from Amazon

UPDATE: Still no refund. Still no software. Still frustrated. But, hey, although Amazon and Microsoft deny I ever purchased this, at least it’s a “verified purchase” review. 💁🏼 Whatever you do, DO NOT buy this code if you value your time or money. The code does not work. Here’s my story: I purchased this code as a thank you gift to my son, who worked hard to help me with a remodeling project. I received the access code in my e-mail, clicked on the link and followed all of the instructions to the letter. To the letter, I tell ya. The code didn’t work. So, being the diligent IT Professional that I am, I started with rebooting my computer and trying the entire process again. The code didn’t work. Next, I contacted customer service. After being on hold for an hour… yes, I do mean a full and complete hour, I reached a live human at Microsoft. After a second hour of troubleshooting with Microsoft customer service, no resolution could be had. The servers were down. I waited for a day or two for them to resolve their server issues. I tried again. The code didn’t work. This time I got the error that the “code has been used”. Frustrated beyond measure at this point, I contacted customer service again. This time, they e-mailed instructions to me about how to request a refund. I followed the instructions to the letter. To the letter, I tell ya. A couple of days later, I received an e-mail from Microsoft telling me that my refund had been denied because they couldn’t find any record that I purchased this software. To which, I replied with both the customer service e-mail thread which actually verified my purchase and the troubleshooting methods that had been employed both on the phone and in the context of the e-mail. Still, the code didn’t work. The refund request didn’t work. Now all I’m left with is a disappointed child, some worthless e-mail exchanges, a hot phone and a code that does NOT even work. Whatever you do, save yourself from the week of frustration that I just experienced. Do not buy this code. Stop what you’re doing, go to your nearest software store, and purchase this on disk. Better yet, don’t purchase this or any other software that Microsoft would “service” because you’ll only be left lighter in the pocket and stressed beyond any hope of return.