Bests & Worsts Reviews from Amazon

It doesn't matter what Swann system you purchase. If you need customer or tech support, you're going to be out of luck. I have purchased two different Swann surveillance systems and while the systems themselves are nice: - good picture quality, fairly easy to connect, etc. - Getting the systems set up for remote viewing is always a problem and trying to get ahold of their tech support to get help is IMPOSSIBLE. When you call, you're left on hold literally for hours before someone answers, if someone answers at all. Sometimes, the outgoing message will even say that their help desk is closed, when the hours dictate that they should be open. I also tried their online live chat help and 3 times after 15 minutes of waiting for someone to connect with me to help there, they disconnect me from that, too. So then I resort to emailing for help. I threaten to take the system back to the store if I don't get help and I finally receive a reply from a tech, apologizing and stating that if I give them a phone number and a time at which to call me back, they will return my call at that time and help me. I reply back with a phone number and a 30 minute window of time that they can call me back - being very specific about the time zone I'm referring to, as well. - I receive no such call back from them. I GIVE UP! I will never, never, never buy another Swann product, because what good does it do to have their products, if you can never get help from them when you need it. It's too bad, too, because they do make a nice system. :(