Bests & Worsts Reviews from Amazon

One of the spinner wheels came off while wheeling the bag through the airport parking lot on the way to our first trip with the bag (8 days after purchase). As I changed directions, the spinner wheel "drug sideways" briefly and the wheel stripped off is axle. There was nothing extreme about how the bag was being rolled when the wheel came off. Samsonite refused to replace the wheel under warranty because I could not *prove* that it was not damaged due to misuse. So, I was stuck with paying $21.25 for a replacement wheel, nearly 1/4 the cost of the whole bag. Note: The additional gashes on the wheel assembly in the photo came from continuing to use the bag with a broken wheel for the rest of the trip. The original damage was the wheel simply "falling off".