Bests & Worsts Reviews from Amazon

I purchased this, used it a couple of times, then disposed of the ungainly box as all seemed to be well and the box is rather sizable. Unfortunately, mine proved to be defective. After only 6 uses and following the cleaning/maintenance directions to the T, my unit stopped working. After an exhaustive discourse with Haan, a rep approved a replacement as it was an equipment failure that would be covered by their warranty. However, Haan requires that you box it up yourself and pay to ship it back to them before they'll replace the unit. They will not supply you a box for shipping (which would be quite expensive for the consumer, given the unusual dimensions that would be required for the box) and will not supply a paid return label, even though the defect is with their product and not user error, as was confirmed over the phone. Haan does not stand behind their products and clearly uses inferior manufacturing and parts to assemble their creations. Though I initially loved the item (for the 6 uses I got out of it), I would strongly caution against using Haan products to anyone. A company that is unwilling to stand behind their products in today's economy is not a safe bet.