Bests & Worsts Reviews from Amazon

As some of the other reviews state, we received our DVD players and one of them did not work. The screen had lines through the entire display. Upon contacting the Xtrons customer service, I received return address information and informed that I would have to pay to return the defective item. Considering I already paid $260 for their product, I don't believe I should be responsible to return an item that shipped already defective. I will be returning the entire item due my concern with the quality of their products. I'm not going to risk paying for shipping multiple times to get a working product. ***UPDATE*** I sent the entire package back, and the manufacturer now refuses to give me a refund. They said they would replace the defective unit and offered a free pair of headphones. I received the package today, with only 1 headrest. I still don't have the rest of the product I ordered or the free headphones they were offering. So I have again emailed them and am awaiting their response. Good luck if you decide to purchase this product!