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If it's too good to be true...it probably is a scam. I purchased SquareTrade on October 9, 2009 for a Samsung LCD TV 40'. My TV had a power failure a week after a year (around Oct 15, 2010). The TV simply won't turn on. What a shame from Samsung, I thought I would never have a problem from a top manufacture. But I did, so I contacted SquareTrade since Samsung only services within 1 year (just missed it!). Remember the Samsung TV is 40 inches because I'm saving the "best part" for last... Filing the Claim.... I filed a claim on a Monday and everything went great... at first. I was told I would receive a phone call WITHIN 3 days to schedule an appointment for in-home repair. A full week past without a phone call (I understand claims are only Monday--Friday though). On Friday that week, I sent an e-mail to SquareTrade asking them "what's going on?" They simply replied that post-claims are another department, so I had to wait to Monday to call them back. The Problem.... SquareTrade never intended to give me an in-home repair. I called them the following Monday. Apparently, they shipped a box via UPS to my house. Why? They wanted me to ship my TV to their warehouse, instead of scheduling an in-home repair. The guy told me that no tracking number was found for the box. He had no clue where my box was. He had me on hold as he "contacted" UPS to figure out what's going on. It took about 10 minutes until he came back and said "UPS has ME on hold. I'll call you back." This whole time I'm thinking, where is my in-home repair service? If I ship my TV to this unorganized company, will I ever see my TV again? Obviously at this point I'm thinking this is a scam. They got me. The Best Part.... My e-mail receipt states that in-home repair is for TVs greater than 37'. My TV is 40'. Why are they even sending me a shipping box? Don't worry my fellow reviewers/readers, I did ask them why they aren't honoring the terms & conditions of their receipt. The guy told me that in-home repair service is only for TVs greater than 42 inches. This is obviously ridiculous. His exact words, "Sorry Mr. Arguello, in-home service repair are only for TVs greater than 42 inches, I assure you." Now what?.... I still haven't received my phone call back and I'm not sure why I should bother calling them a third time. If SquareTrade does not want to honor their `TVs larger than 37in get in-home repair service' then I predict a future law suit. You might be wondering IF I do actually get my shipping box, am I going to ship it to SquareTrade? Do I really want to send an $1100 TV to a company that can't even get the facts straight? Probably not, for fear of never seeing my TV again. I'm going to hire geeksquad from best buy and just pay the $150. The Evidence What is a review without proof, huh? Here is it. First a summary because I know my review is long: 1. My 40in Samsung LCD TV won't turn on. 2. Filing the claim has been a disaster 3. SquareTrade does not want to honor its in home service repair for a 40in TV-I'm suppose to ship it to them. 4. Terms clearly state TVs larger than 37' get in-home service repair Ladies and Gentlemen, I present their website...Click on the `Warranty Service' at the bottom of the page. Read the bold bullet point `Free Shipping to our depot' [...] Conclusion.... I strongly recommend you not purchase any SquareTrade warranty. This applies to any electronic device, whether it be a laptop or a cell phone. Your damaged product is still worth more than the trust you bestow upon SquareTrade for shipping them your product. A fellow reviewer stated that SquareTrade claimed to have received the product, but shipping damaged occurred and they would not give the customer any service (it was for a phone). A company such as this should be punished by the law. Refusing to honor your own terms is absurd. For those of you who chose to ignore my advice, I only ask you one favor. Do not post a positive review until you receive service. Many positive ratings come from customers who never even filed a claim. They simply review the `wonderful' prices, not the horrible service. Your positive reviews are sheltering a scam. You can save over $150 by not purchasing from SquareTrade. Avoid at all cost. Have a great day (except you, SquareTrade) Christopher Arguello Time for an update from the Original Reviewer! I had no idea my review had received such popularity. Some of the comments question the honesty of this review simply because I haven't responded to any comments. Sorry guys, I hadn't used this account in a very long time. I'm a college student who tries to save as much money as possible. As many of you may know, college students get amazon prime for free (trial). I've created two accounts since this one, using my college email and girlfriend's college email as verification. So I've gotten 2 years of amazon prime for free which is why I've completely ignored this account. SquareTrade warranties actually did send a repair man who fixed my TV within 2-3 weeks. Although the experience was horrible, the warranty was eventually honored. The TV need a circuit board and is still good and running. Heres some important notes (1) SquareTrade finds local repairmen near your location and subcontract the repair. To me it doesn't matter, just don't expect an employee from SquareTrade to come service your TV. (2) My TV and complaint only got serviced after filing a complaint. (3) Square Trade remains one of the cheapest warranty services out there. Search for coupon codes as they can give you 20% off or an extended year. My overall review is a company that offers low prices that makes it difficult to fulfill a repair. Is it worth it? Yes. Like I said, Im a college student and savings by any means possible is always worth it. It was a pain but the job got done and in the end that's all that matters. 3 stars.