Bests & Worsts Reviews from Amazon

I was having a lot of fun with this camera. Sure, it doesn't have all of the pro level features that you might want, but it was a really fun consumer level camera for taking VR180 pictures and videos. Google Photos and YouTube integration was easy. It was becoming my favorite point and shoot camera. Then... the camera stopped working. It would charge but not power on. No problem, it's under warranty, I'll just send it in for repair or replacement. Two months and five support contacts later... This has been BY FAR my worst customer support experience. It took them over a month (and at least three different support contacts initiated BY ME) to inform me that: "Your case is currently in processing status. The assigned technician is currently working on your device. There is no estimated date yet as to when it’s going to be shipped back to you. However, we already have requested to make the repairs of your device the highest priority." Three weeks later... Again, I have to initiate contact with their support department. This is where it gets good. At the beginning of the process, I was explicitly told to send in ONLY the camera unit. This camera has a removable battery, so I sent in the camera without the batteries (it comes with a replacement battery). After two months, and 4-5 support contacts (and three weeks after it was given "the highest priority"), I am FINALLY informed that they can't send a replacement without the battery. Not sure exactly why it takes two months to figure out that they need a battery... So I contact customer support AGAIN. After being on the phone for an hour, talking to two different people and being placed on hold at least four times, I was told that the case could be given to their mysterious "Escalation Department", which would get back to me in THREE business days. This was the "real" highest priority, apparently. Unfortunately, they don't have a direct phone number and there's no possible way for me to speak to them today. So, I get to talk to a supervisor, or "subject matter expert". He is even more "helpful", explaining to me that he can't send external emails (?!?), acting like they would be doing me a huge favor by not charging me for a replacement battery, and that I should hear something "within the week". This is apparently the best that Lenovo Support can muster for customers that have been waiting two months for repair. Suffice it to say, I will not be purchasing any more Lenovo products.