Bests & Worsts Reviews from Amazon

I ordered the product after my last Samsung TV was damaged during a moving incident. Shipping and handling was provided very quickly beating expectations by over a week. Upon delivery of the product, I noticed the TV wouldn't turn on unless I downloaded a smartthings app from the app store which requested all my user information from email, phone number, and address and signed me up for a smart home app?? WHY am I signing up for a smart home app just to operate a TV? Anyways, went through all that trouble after providing the same information previously requested to purchase the TV in the first place. Spent another 15 mins mounting the thing on the wall to find out the TV they sent me was a dud. Did some quick searching online for a solution, and looks like this is a very common problem with this type of Samsung TVs ("blue screen", shows a hint of backlight but otherwise no power or functioning). Call with a service representative leads to another call with an additional service agent (third party to samsung) who spends an hour having me plug in and unplug the TV. Finally have to be booked with a service appointment, but there is no availability for 2 weeks. Also received an unwelcome sales pitch on the value of purchasing a warranty package (I already had one purchased), although I don't see how a warranty package in this instance, where it is clearly a manufacturing defect, is relevant. Poor product and poor technical service.