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When good products go bad
I've used TurboTax for years. Perceived product quality has been generally very good, albeit uneven. This year was a shock. Import data from last year? Yes, OK -- the product opens 6 copies of itself and a little box says "Checking for Solution." It crashed and dumped me on a support site that was of little help. So I enter personal information by hand. TT then runs OK for a few hours as I enter tax information. I enter stock prices -- very tedious. Stock split? Yes, OK. Crash. Reinvest dividends? No place for a fee. Sold stocks in various lots? Crash. You get the picture. As a software developer I can picture what has gone off the rails, but that's all guesswork. I just want to get my taxes done. Save yourself some grief and look at other offerings. That's what I'm doing.
December 2009 · Software