Bests & Worsts Reviews from Amazon

I purchased two of these chairs, and regret I must leave a highly critical review. One chair arrived DOA (the electronics for the recliner mechanism did not function at all). Amazon promptly replace that chair, but am now having electrical problems with the second chair. These chairs arrive mostly assembled, but with virtually NO instructions regarding the electrical connections. If you read all of the other customer reviews, it will be apparent that many purchasers do not realize there are two separate electrical connections required: one for the reclining mechanism, and one for the USB port connection. The very poor schematic diagram (which is the ONLY "instruction" manual provided) does not mention this. To properly connect these chairs, you will need an extension cord with at least two three prong outlets to fully connect both of the electronics required for this chair to operate. I have been on the manufacturers website to try and resolve my problems, which website is an absolute joke. There is no support provided, and no help at all as far as warranty information. The manufacturer's website says "contact your retailer" if you need support or parts, such as a new electrical transformer to run the mechanism. In fact, the manufacturer's site actually says they are deliberately not providing a customer support number, since you should not contact them, but rather contact the retailer!. No, I am not kidding. !! Of course, that advice is of no value if you buy them online. Too bad, since the chairs-- when they work-- are not bad. But I would not recommend buying them online, as you will have zero support if something goes wrong. I buy extensively on Amazon, and this is undoubtedly the worst experience I have ever had. Beware!