Bests & Worsts Reviews from Amazon

according to people

1,697
people found this helpful, as of 2023
ranked #3,843 most helpful out of 571,544,897 reviews
★☆☆☆☆
Disappointed and underwhelmed, with both the product and the customer service
I was initially happy with the product; arrived quickly and was very easy to install and connect to wifi. I subscribed for the data storage fee of $3/month. I hardwired mine, so battery was never an issue. Enjoyed it at first, primarily from the novelty of the experience. I travel regularly, and liked the ability to give the impression that someone is home and/or watching all the time. However, connection was slow, such that by the time I could connect remotely after a motion alert, there was no longer anyone there. Likewise, no matter how I set the sensitivity, the video would start recording only after a person was already on my front porch, or worse, already walking away. The biggest disappointment and what I will allow to be my last, was that less than two months after the one-year warranty ran out, my doorbell dropped its connection to my wifi, permanently. I called customer service, and they tried for about a half hour to talk me through re-establishing the connection, but ultimately told me that, sorry, it's defective and can't be fixed. Because the warranty had JUST expired, I was told that my only option was to buy another one. After that experience, who would think this was a good idea? So I bought a $200 paperweight a little more than a year ago. Great.
June 2018 · Electronics · verified purchase
the product in question
Ring Wi-Fi Enabled Video Doorbell in Antique Brass, Works with Alexa
4.0★ · 1,598 ratings, as of 2023
worser bester