Bests & Worsts Reviews from Amazon

Probably the worst customer service I have seen in my entire life. The first call was answered after 30 mins wait time and the agent disconnected in 2 mins after getting my details and asking for the product manual. The second call was answered after ~ 40 minutes wait time and she was so rude. The product I bought is a brand new one and just assembling it. One of the part is defective. Today is 04/28 and the Agent said the product can be shipped only in 10 business days after 05/02. Effectively I am being asked to wait for 3 weeks. When I said I need to speak to the supervisor, she disconnected the phone. The product being defective is not a customer's problem and Greenworks should own that. My whole afternoon got spoiled waiting in phone for more than 90 minutes and an arrogant attitude shown by Support team. If I am not going to get any response, I would never ever buy any Greenworks product and recommend the same to all my friends.