Bests & Worsts Reviews from Amazon

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ranked #211,631 most helpful out of 571,544,897 reviews
★☆☆☆☆
Another Voyage With The Yellow Screen Problem (UPDATE)
I am sad to say that I received one of the Kindle Voyages with a faulty screen. Just like the other reviews are reporting, yellow up top with a fade to whitish blue at the bottom. I went through this retuning kindle after kindle with my Paperwhite 2 because of the lighting issue that those had and I guess I'll be doing the same with the Voyage. I find it interesting that not one of the tech sites that were issued review units mentioned this problem. That leads me to believe that there are Voyages out there without the problem and that Amazon made certain that those Voyages that were issued to the reviewers did not have the problem. There are far too many customer complaints surfacing for it to be plausible that every review unit sent out to the tech websites just happened to be faultless Voyages. For a $200 e-reader, this is absolutely unacceptable. Amazon, you guys need to rein in your quality control. I may have given this more than one star if I hadn't recently gone through the same problem with the Paperwhite 2. But this is ridiculous. I will update this review upon receipt of my replacement Voyage. **UPDATE** I just called Amazon.com to have a replacement Voyage mailed to me. I was told that the lighting issue is considered normal and that they would not issue a replacement! I asked if she was serious and told her that I have read about many people being issued replacement units. She checked with her supervisor and said that she would not be able to authorize a replacement! I then called them again and spoke to a different person. This person told me that they would send me a replacement with two day shipping. I asked if it would take a long time for it to ship because of the fact that Voyages are backordered.... he said "No, You will receive your Voyage in 4 days." So, I'll update this again once the replacement unit arrives. I don't know if Amazon.com is reading this or not, but if you are reading this" PLEASE SEND ME A GOOD, NON-DEFECTIVE KINDLE VOYAGE.... LIKE THE ONES THAT YOU SENT OUT TO ALL THE PROFESSIONAL REVIEWERS. We'll see what happens. Update #2 Replacement Kindle was received and it too has the screen defect. I'm not sure if any exist that don't have it... and this was a gift, so I've decided to keep it. I'm sure if it was my own money I would have returned it and probably reverted to the Paperwhite. But the discoloration isn't all that bad and after using it for a while now I don't notice it unless I think about it. But that's not an excuse. This is still unacceptable for the "Rolls Royce" of e-readers as one reviewer called it. I mean, this is a single function device. It's doesn't do all sorts of things..... it displays text..., it's for reading books and that's its. This product should not have gone to market. Ridiculous. But besided the one flaw it's very nice and I'm keeping it and am happy with it.
November 2014 · Unknown · verified purchase
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