Bests & Worsts Reviews from Amazon

according to people

121
people found this helpful, as of 2023
ranked #231,644 most helpful out of 571,544,897 reviews
★☆☆☆☆
HDMI port died after two months.
This notebook is not of a great quality. The HDMI port died after two months. I spoke to ASUS tech support, they issued RMA number and I sent the notebook to ASUS with Windows 10 Pro operating system as I upgraded it from Windows S mode. I got back my notebook after two weeks. They had to replace the motherboard. However, it came back with "Windows 10 Home Single Language" installed on it. They downgraded my operating system. I was extremely unhappy. I spoke to ASUS tech support and complained, they issued me another RMA number and I had to send the notebook right back to them for correct operating system. Now, I'm out of my notebook for almost a month now. I'm still waiting for my computer to get back. I'll post the progress when I get the notebook back the second time. I will never buy another ASUS notebook again. Please be cautious when considering this notebook. 12/20/2018 Update I received the unit second time back from ASUS but it still had the wrong Operating system. They still would not install the original operating system that the computer came with and different ASUS agents gave me different excuses for it. Now I got another RMA number and sending it back the third time. I have requested a replacement unit. Let's see what they do this time, I don't expect much because of the incompetency of ASUS tech support. I'm out of computer since 11/17/2018 and today is 12/20/18. At the time of this writing the unit is still on its way to the tech support for the third time. The amount of time ASUS tech support spend on my computer and the cost of shipping the unit back and forth three times already had cost ASUS more than the original cost of the unit I paid. It would have been very smart of them, had they given me the replacement unit the first time since I only had it for less than two months. 4/8/2019 The HDMI port died yet again even after it took them two months to fox it earlier. I hade to send it in the 4th time for repair. Please Don't buy ASUS netbooks especially this model.
December 2018 · Electronics · verified purchase
worser bester