Bests & Worsts Reviews from Amazon

Amazon Customer Service gets an A+ but Shark gets an F. This vacuum worked very well for 8 weeks - used it once a week, so used it 8 times total. The roller brush stopped rolling once around the 6th use because of the roller brush getting heavily wrapped in dog and girls long hair (took a year for prior other vacuums to do this) so we used scissors to cut the matted hair and remove from roller brush. Then the roller brush worked fine again for 2 more uses then it just stopped rolling mid-use. Very few hairs on it this time, not enough to need to cut/remove. The Brush Roll Button was properly engaged, the Brushroll Indicator light was off. The roller brush rotated freely when spun with our hands. When we tried to remove the roller brush housing plate to look at the belt we found several Phillips head screws and 5 Allen screws. 4 of the 5 Allen screws were not removable because they had been stripped (rounded out inside by an automated Allen wrench over turning) by the manufacturer. So we were unable to disassemble to look. I called Amazon Customer Service who gave me Shark Customer Service number on which I reached a woman who told me disassembling would have voided the warranty so she was glad we couldn’t do it. She said I needed a new base for the vacuum and I needed to purchase that because it’s due to wear. In just 8 uses. When I explained how wrong that is, she offered to send it free of charge but I would have to pay for shipping which would be $20. I was already $180 in and didn’t think we should pay ANYTHING more. She said that’s all Shark will do. I called Amazon Customer Service again to report what Shark told me and Amazon Customer Service immediately refunded the full purchase price and sent me a free return shipping label so that they can show Shark the problem just as a teaching case. The refund was truly immediate and I bought another brand vacuum. Thank you Amazon Customer Service for protecting this customer from lousy manufacturers like Shark.