Bests & Worsts Reviews from Amazon

I can't add much to what's already been said but I want to echo the disappointment in hopes that Logitech will hurry up and fix this product. It's great hardware. The screen is bright & legible, it's the perfect combo of hard & soft buttons, and it's also the perfect blend of easy to operate while being light and small. BUT the software is just unbelievable. This product should not be on the market. I have never used a product that out of the box was so buggy. The whole reason to buy this remote is customizability, and so many of the customizations just won't "take" (you put them in, and they disappear, and you lose your work). And I think I'm pretty patient - I've owned a Slim Devices Squeezebox for more than a year, and though there were many frustrations with that device, the company was very responsive, with nightly software updates and a bug list that anyone can post to. Logitech has a lot to learn from this company, which they recently acquired. That said, I'm keeping the remote - it does function and I'm hopeful they'll work on the software. But for the price, Logitech has no excuse. The remote is essentially a nicer version of what they already offer; there's not really any new functions, it's mostly the packaging of non-standard hard buttons into soft. Someone should get fired over this. No backup for customer programming? Come on.