Bests & Worsts Reviews from Amazon

When we found out the details of the charges ...........(The apps usage was extra extra expensive) We decided the Jitterbug was not for us. Jitterbug refused to give us back the phone numbers we had had for thirty years. We had to get new phone numbers. We are 85 years old. We had to contact every one we had known for a lifetime and give them our new phone numbers. How would you react to that? Plus, we returned two (2) jitterbug phones, in the same package. We have received credit for only one.........Why is that???????????????? We are being generous to give Jitterbug one star.