Bests & Worsts Reviews from Amazon

First let me state that I am a big fitbit fan. I have been using the charge HR for years and my only complaint is that it was not waterproof. I was thrilled when the Versa came as I regularly walk on the beach and then go in the water. I bought the Versa prior to a 2 week island vacation. I even upgraded my pandora subscription so I can use the Versa to listen to music when I am walking where there is no internet service. I used the Versa for a month and was very happy with it. I was able to use the pandora app and the tracking (both steps and sleep) was very accurate. I then went on vacation and literally the first time I used it in water it died. I ended up spending over an hour with customer service online to determine it was actually broken. Through the app they were able to see it was fully charged when it synced in the morning and then a couple of hours later it was dead. At this point I expected them to send me a new one. No, I had to make a video with the case number and show them with it plugged in and then push all the buttons to show it was truly broken. Because service on the island is not good, it was a pain to get them the video file (not their fault). Finally, I got them the video. So now they should be able to send me a new one. No, now they want me to mail them back the unit and within 5-10 business days they will let me know what they will do. Since I will be on vacation for over 2 weeks, I will not be able to send it until I get home. Then waiting another 10 business was days to find out what they will do. You’ve got to be kidding. Why have me send a video if that was not enough proof that it is broken. Needless to say I am extremely disappointed I the fact that the unit did not work in water but even more by how hard they are making it for me to get a new one. At this point I will be trying to get my money back and go to an Apple Watch. Fitbit you have lost customer that has bought 6 different fitbit a for family members who will now be converting to Apple.