Bests & Worsts Reviews from Amazon

This is a work in progress and in all fairness the people at Moccamaster have been nice, concerned and responsive. So I will update this again when the issue is resolved.. or not. I was impressed with the quality as far as it goes, when i set it up it seemed to work great, but when I went to remove the old grounds I noticed the grounds on the right side were dry. So then I kept the filter cover off to watch the outlet arm theoretically distribute the hot water evenly over the grounds. But as you'll see the water only came out of the first 2 of the 9 holes. I called Moccamaster, again very nice very concerned and their first thought was my counter was not level. Well, I happen to have a very precise level and my counter was absolutely dead level. I then put a level on the base of the machine and it was level. I then put one on the top of the outlet arm and it was a full 1/2 bubble off. The customer service people sent me a new outlet arm and it looked better, just 1/3 bubble off level. But still not enough to get the hot water past the first couple holes. I'm curious current owners when you watch a typical brew cycle for a minute does hot water flow evenly out of all the holes in the outlet arm??? Honestly to me it seems that the holes are so large that its unlikely they flow out of the last holes as well as the first. Possibly a design flaw. Maybe the nearer holes should be smaller and the further out holes should be larger. Keep in mind there will be an initial blast of tepid water with the first perk. This is because the cooler water in the glass tube isn't boiling but being forced up by the boiling water below it. That first perk has a larger volume of water than the remaining perks, the initial blast on mine does reach the far side of the outlet arm but none of the perks after that. Update 2-27-17 they saw my video and confirmed there was an issue, they have asked me to send them my unit and they are sending me a new one. Update 3-21-17 Once again the folks at Moccamaster were very nice and responsive, they acknowledged the issue shown in my video and I received the new unit, it may be slightly better than the first one but after now watching two units function its clear to me there is a basic and kinda dumb design flaw. The outlet arm has so many large holes in it that only the first 3 really flow water. the remaining holes seldom show any discharge of hot water...maybe a drop occasionally. Do not think the first perk with its higher volume of tepid water is typical of the rest of the perks. The coffee is not beig brewed by this high volume low temp initial blast of water. its being brewed by the subsequent high temp perks of boiling water. Why with all this thought and hand assembled engineering wouldn't they make the first few holes smaller. or have less of them so that every perk sprayed/distributed hot water evenly over the grounds like a Bunn or Cuisinart or many other mid level coffee makers. i'll bet most folks who have given this 5 stars never really tuned into how it really functions.