Bests & Worsts Reviews from Amazon

Good Product with terrible business ethics. I have been a QuickBooks payroll and general accounting user since the early 90's. Each year Intuit finds a way to take more and give less. When we started using QuickBooks it was great product at a fair price. Payroll updates were an inexpensive annual charge. You could use the program for many years before they would "Force" you to purchase an upgrade. Then the "Enhanced" payroll was created and was a very expensive way to get tax updates. At some point this became an annual practice were you would pay for a new version AND payroll subscription. Each year the cost for these upgrades would substantially increase. Several years ago they charged our card the annual fee but we did not receive the upgrade, we only received the payroll subscription. Intuit decided to discontinue the practice of including the upgrade; however, they did not lower the annual price. They were charging us approximately $400.00 under the auto renew program and now we were not getting the upgrades. We found the current year along with a 1 year subscription for enhanced payroll for 50% less than Intuit was charging us. We then contacted Intuit support and informed them that existing customers were being punished rather than rewarded. Their response was "You can choose to buy from Costco or another vendor if you want." Intuit does not understand how the "Auto Renew" policy works. This practice allows a company to lower the price for these types of customers as they are almost certain to remain loyal. This is why a gym membership is much less expensive you sign up for the EFT program. Each month you may or may not go to the gym, but the membership is taken from your bank regardless. WE INSTRUCTED THE INTUIT REP TO DISCONTINUE OUR AUTO RENEW! For the last few years we have purchased from an outside vendor, Costco or Amazon. Each year Intuit charges my credit card for the Auto Renew, each year they apologize and credit my account. Now it seems that we may be forced to purchase directly from Intuit again as they have discontinued the practice of paying $10 each month you employ more than 3 people. The upgrade to 4 or more employees now cost as much as the Auto Renew program. So rather than award their existing customers they slammed the door on their new ones. Intuit, If you are trying to bleed your consumers to death, GREAT JOB!