Bests & Worsts Reviews from Amazon

I purchased this sub to use in my home gym. After hooking it up to my system all was fine, it sounded good and I was looking forward to dialing it in. Unfortunately by the third time I turned my system on the sub was dead. No power light, nothing. It is plugged into a Monster power strip and all other equipment is working fine. I called Polk customer service to resolve the issue at 5:15pm (they close at 6 EST). After a very long hold I was connected to a product specialist who didn't ask me a single question about the unit, only if I had removed the amp to check the fuse. I told her I didn't (I was worried about voiding a warranty). She told me I first had to do that in order to troubleshoot and that I could call back if that wasn't the issue. I hung up and took out a screwdriver and removed the 10 screws holding in the amp. After a lengthy looksy there was not a fuse in sight. NOTHING. I then called back and sat on hold for another very long time at which I was hung up on before I spoke to anyone. When I tried calling back I got a message that the call center was closed (it was now 6:05). So not only was I rushed off the phone the first time but they then hung up on me the second time so they could punch out. Talk about fuming. I could never imagine buying another Polk product with that level of dedication....