Bests & Worsts Reviews from Amazon

I've been using sewing machines for most of my life. I own five machines. This is my second embroidery machine. My first and last Singer machine. I ordered my machine on Dec 29th and received it on the 9th of January. I have the Brother SE 400 and was going to get the PE 700, but I was brought in by this ones hoop size. From the beginning it gave me problems. The tension was completely off, the only way I could get it to sew was putting the netting on the thread. I found this advice after scouring the internet seeing what was wrong with the machine. The machine would CONSTANTLY tell me the wrong hoop was attached. I'd have to start up and restart the machine several times before it would register the hoop. It would skip stitches. I was embroidering the SAME EXACT PATCH copy pasted four times, and it sewed them all VERY differently. I e-mailed them. No response. It took me three business days to make it through Singer's customer service. THREE days. I was on hold for an hour and a half the third day (two hours the day before). The woman (who was very nice) gave me a laundry list of things to try. I went out and bought all new thread, all new bobbin thread. When I get home, I can't get the machine to start. It just incessantly beeps at me. After turning it off and on 20 times, it finally settles, but then I can't send anything to it. I've been tweeting about my problems. Singer FINALLY gets in contact with me via Twitter asking me to send them a FB message with me problem. I do. They send me information to what they say is a manager. I send a video of what the machine is doing. I am again sent a laundry list of things to do. None of it works. I never hear from them again. I have NEVER EVER dealt with such deplorable customer service in all my life. I am willing to accept that I received a faulty machine. It happens! I just wanted a replacement. It has been over a week since I last heard from Singer. I went ahead and ordered the Brother and am sending back this awful machine. This is a very cautionary tale. If customer service means nothing to you, God speed and I hope you never have to contact them.