Bests & Worsts Reviews from Amazon

ULTIMATE MASSAGE CHAIR III- Massage Chairs For Less- Buyer Beware- Will not honor 14 day "risk free" in home trial that is advertised- ULTIMATE MASSAGE CHAIR III Broken On Arrival- Massage Chairs For Less- Ripoff Report- Scott has charged me over $4,900 and all I have is his broken chair that he refuses to pickup. He has charged me $2800 for the defective chair plus $2,100 in fee's additional after I cancelled a replacement he pressured me into agreeing to (nearly one month after he took my payment) that I did not want in the first place! How Scott conducts business is unethical. Bad after sale service- Many broken promises- Deal with another company with a proven track record that is verifiable- I was told by Scott that the ULTIMATE MASSAGE CHAIR III was going to arrive Friday 11/29 or at the latest Monday December 2nd. 13 days after he had my money. The ULTIMATE MASSAGE CHAIR III arrived 15 days after being paid for, later than I was told by Scott. Ok not the end of the world but his email response when I did not hear from the freight company was, "I don't make the schedules call the freight company"... Typical, I got your money, blame someone else, blow off what you had previously stated mentality. First red flag. This was the start of a pattern where Scott did not follow through with his word with me. After purchasing from an off brand $2,800 chair I was a bit skeptical because I could not find any convincing customer testimonials on Massage Chairs For Less.com, customer service reviews or product reviews on the ULTIMATE MASSAGE CHAIR III online. I did find one amazon customer testimonial that purchased from Scott and had warned to stay clear due mainly to false claims and promises. I should have listened. I was told by Scott that all chairs were first tested by the factory before being shipped. I ordered The ULTIMATE MASSAGE CHAIR III from Massage Chairs For Less- The ULTIMATE MASSAGE CHAIR III arrived broken.. The leg, foot and calf massager did not work at all. Also the airbag system in the chair was non operational. I sent Scott an email asking if he could send a new footrest or that I would like to return the chair. He told me that If I could not fix the problem myself that he would schedule a tech to come out. Then after saying he would send a tech he went back on his word again. First big mistake.I was made to feel like his defective product was my problem not his.... I was a helpful as I could be and did what the factory in China had asked me to do over a 2:30 am skype chat. I noticed a main screw that holds the chair to the frame was drilled in sideways and completely wrong. I sent a picture informing Scott. This was downplayed, brushed off and forgotten about. Also two zippers broke while doing what the factory had instructed me to do. My faith in the quality of the chair was deteriorating. The fix the factory sent, had me taking apart the entire footrest to fix a split hose line which should have been caught by Scotts claim that all chairs were tested first before being sent.... Excited to finally get a message and have a working chair, I called Scott to go over the operation like he had asked. He explained how to use the chair and I was able to finally get a massage. Later that night after we spoke the footrest fell out of the track, hitting the floor, totally extended while my legs were attached. The factories fix, had caused another issue, which they took responsibility for. I was asked again to open up the footrest to fix it. This was the last straw. Prior to me trying to fix this myself, following Scotts rules I had sent multiple request asking if he could just replace the footrest assembly. I was not comfortable with being stuck with the current mangled one. The materials and tolerances are not necessarily designed to be taken apart... After sending 4 or more detailed, separate return requests Scott did not even acknowledge the return request or make firm arrangements to send a new assembly. THIS WAS MOST UNSETTLING TO ME. If I had any indication from Scott that he would take the chair back, I would have felt more comfortable dealing with him...HUGE RED FLAG- This was not the case.... Risk free in home trial not honored... No compromise... He finally sent a new footrest assembly against my multiple return request. It took 27 days after I had paid for chair, for new footrest to arrive. In fact, the day Scott finally told me that it would be sent out the following day, come the following day guess what...IT DID NOT GET SENT OUT THE DAY SCOTT SAID IT WOULD.. and now to make things worse it was the weekend so 2 more days were added on top of Scotts broken promise.. If this had arrived in a timely manner and had fixed the issues, we could have come to an agreement.. Scotts reply to the delay, "the warehouse manager was busy shipping chairs out" Good Scott, typical I have your money you can wait now attitude. I was so upset at all of the broken promises and unnecessary stress, When it finally arrived I told him that I was not going to open it. Again I asked Scott what we needed to do to return the chair. It was not an option. He said that we did not do a 15 min phone training. I have emails and phone records to prove it. ..And another thing worth pointing out, the programming in this chair is much to be desired.. unrefined. Don't do this, can't do that, don't touch this button.. Really??? That feature only works this way...Contrary to how this chairs feature and specs are advertised online by Scott. Is it that hard to operate a massage chair? Only this one....Yes proper training of this one is needed because the software is lacking some logic and development. Scott advertises an in home 14 day trial "no risk" return policy where he picks back up the chair and pays the return freight. Not honored.. The website site claims that this is a $9,999 MSRP chair and Scott told me all chairs are tested before shipping. Really? The broken chair is boxed up professionally re boxed up in my garage ready for pickup. Scott has refused to pick up the chair. I should have listened to the other review about massage chairs for less on Amazon.. I would have saved myself the hassle. Luckily I purchased the INFINITY IYASHI to massage out the stress and anxiety that massage chairs for less has caused me. More money for the Iyashi but the piece of mind and established solid customer service is worth it...The Infinity Iyashi is a plusher chair, more comfortable to sit in. The massage is also stronger and more vigorous. The motors sound and feel stronger. It goes together much easier, parts fit flush..The look and quality of Massage Chair III upholstery is good. The main zippers are fair. The footrest zippers are not good, way too thin and a lot of unfinished material underneath them that is bound to get snagged if you have to unzip them.... The products build construction had some obvious issues. The sideways screw was disappointing and totally installed wrong. Some things seem quality, others do not.. The remote seems cheap and the software programming is buggy and unrefined when held against the feature claims made on the website. The foot massage was way too strong, the one or two times it worked after fix. The roller system on Ultimate Massage Chair III also made a few weird sounds on its way down the track. That was about all I experienced in this chair. The rest of the airbags never worked so I can't comment on them.. The value could have been decent if the chair worked/ performed as promised. The drawn out customer service experience and false claims killed it though.. ... This was mainly written to warn possible customers about the over promising of massage chairs for less and the under delivering that I experienced ... I WAS NEVER OFFERED ANY REFUND or was the thought of a refund ever considered on Scotts part. Get your "risk free" bogus trail off the site Scott! Scotts delivery company threw out one box. The four other boxes are original with all packaging materials and parts. I did not throw out any boxes. Scott is trying to use this as technicality, he set up to stick it to people HIS WAY. I generously spent $160 to have a reputable massage chair company supply a like size box with quality packing materials and professionally package and box up the contents. I can try and post a picture when time permits. It's packaged as good or better on the first floor in garage for easy pickup.. I never felt that Scott cared one bit that my condo was scattered with boxes, broken parts and packaging for four weeks. Scott claims there was no training, lol, multiple cell phone records and emails prove differently. It's just another trick of his word against yours, the basis of the BOGUS "RISK FREE" RETURN POLICY.... I had originally requested a replacement footrest days after delivery.. A replacement chair after experiencing inconsistent operation of the parts that did work and a lack of quality of assembly.. Soon after this, I wanted nothing to do with Scott because he did not even acknowledge my concerns or my four requests to return chair or send new footrest assembly. Way to many unfulfilled claims were made.. Why do business with someone who does not honor his word?? I would have not made the purchase If I knew that the risk free trial/ return policy was bogus and setup to manipulate the customer... Against my request for return, Scotts return option for me was for me to pay $1,800 to have chair shipped backed after moving and boxing it up myself. So let's get this straight, I paid $300 to have the chair shipped to me, yet it costs $1,800 for me to ship chair back???? Huh.. Knowing that I had already purchased a superior chair, the Infinity Iyashi, Scott sent a replacement chair a month after broken chairs arrival in which I declined and since have been billed an additional $2100 by Scott Philo.. Again $4,900 and all I have is his defective chair in my garage waiting for him to pickup... All I wanted was a refund... I did not want a replacement chair in fear of having to deal with another quality /service issue in the future, SCOTT's WAY... Way too many moving parts to have any doubt or uncertainty in the quality of the product or the after sale service.... The bottom line is that there is ONE WAY to due business with Scott- Massage Chairs For Less. SCOTTS WAY.. Oh and Scott threatened to sue me based on my factual review. Another great reason to do business with him. Do what is right Scott, man up, honor your 14 day risk free trial and don't advertise one thing and do another. I will be filing a claim of deceptive advertising practices next. New update- Scott just charged my credit card an additional $2,139 dollars without my permission. Way to go Scott another credit dispute!!!! Broken promises on shipping dates, misleading statements about quality and features of product... the run around on getting the chair serviced.... Massage Chairs For Less had multiple opportunities to make this right before I saw where this was going and charged back my credit card.. I even warned Scott about this... If Scott hadn't put me off, waiting for the factory in China to authorize or diagnose the issue this could have been fixed expeditiously. Contract wise Scott had an obligation to take care of this. Not the factory. Giving me the runaround about sending a repair man was also a big mistake. A repair man could have been scheduled the following day. Trying to save a buck and having me dig into a chair that does not like to be taken apart was a mistake. When I painstakingly diagnosed Scotts problem, the footrest problem, a new footrest assembly should have been immediately sent. In fact, come to find out Scott had the assembly locally. It could have been shipped arriving 2 or 3 days later if the customer service was good... 5 days would have been fair.. Far from the case... Scott I'm guessing was trying to wait to see if the factory was going to reimburse him. I'm the consumer, with a right to a product being "satisfactory as described" This product was not.... Try listening to your customers for a change and following through with your promises. Did I mention that I had to take a lot of my time to send Scott and the factory many, many pictures a drawn diagram, even a video... Not with Infinity or any other established company with a verifiable track record, they diagnose with a phone call, send parts and book repair in a straightforward manner.