Bests & Worsts Reviews from Amazon

HP Officejet 6700 Premium e-All-in-One Wireless Color Photo Printer with Scanner, Copier and Fax Purchased this product a week ago. Install was simple and easy and worked wireless and USB just fine. Scan worked very well--quite fast either wireless or USB...HOWEVER... A day or so later the communication between print and computer through new HP Officejet 6700 Premium e-All-in-One Wireless Color Photo Printer with Scanner, Copier and Fax network would stop and require computer reboot to re-enable. Obviously this was unacceptable so I called HP to get resolved. To date I have been on phone with them for over 12 hours! During their first attempt to repair they suggested an uninstall of printer and then reinstall. This process created a DLL error which they could not explain. I checked web and many other have had same issue after un-install of HP software. I fixed the problem by running CCLEANER and Glary Utilities which cleaned up all the left over mess that HP leaves after un-install. To make matter worse the process rendered my other all-in-on printer HP 56000 useless. I went from a dependable 5600 and a less than ideal 6700 to not being able to print at all on either. The case was escalated to an "Case Manager" who spent more time telling me what they would not do than he did offering solution. He said the problem with my 5600 would not be supported because it was out of warranty--even though it worked fine before the new 6700 uninstall issue. Unbelievable!! Next an "expert tech" call was scheduled where resolution was expected. Would you believe that there system was unable to connect to my computer and then their e-mail system was not allowing outbound emails to be sent so tech could not send work around link to connect. A tech company that can't sent emails! The tech went through another two hours of trying to make their software work and finally gave up and offered an upgraded model to be sent to me because he did not think the HP 6700 drivers would work--that there is an issue. His only other solutions was for me to reformat my hard drive and reinstall operating system and all program. Can you believe a software company can not fix there own software without having a user reformat computer and start from scratch. That is the most unreasonable suggestion I have ever heard! To recap, the printer works, the software is a problem and the company should really consider learning what customer satisfaction means. It is no wonder they are considering "remaking themselves" and exiting the hardware space. They are failing in this area big time.