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200
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ranked #161,775 most helpful out of 571,544,897 reviews
★★☆☆☆
This product has a great concept to it
I have been installing professional CCTV systems for years, and been a network engineer for about 12 years. This product has a great concept to it, and to give Netatmo credit, the recognition of people, cars, and animals works quite well. The app navigation is easy for customers to navigate. I have a few BIG problems with the product line though after installing a few for clients. The performance is not what I would expect out of a $300 camera. This operates through a peer-peer connection through Netatmo; this connection seems to be quite slow, resulting in sometimes a 30-60 second delay between an event happening, and it appearing in the live feed on the phone/tablet. The standard IP camera systems I install most of the time have no more than a 10 second delay, even on DSL. The 30-60 delay is occurring on a 100x10 cable connection. The stock MicroSD card is junk. The classification of the card, U1 is OK for the lightweight use of these cameras. The failure rate of the cards is absolutely unacceptable. Out of 14 cameras installed, I have already replaced 5 of them. That is a 35% failure rate, and prior to any rain. At one client I ended up installing a 32GB Sandisk U3 V30 MicroSD card (link below). This did appear to help at first, but performance soon dropped again. At one client we have been in constant contact with the tech support trying to pinpoint the problem with remote viewing performance. We get terrible performance on cameras that have great WiFi signal, within 30ft of the AP. The technical support is less than competent, they keep repeating things after explaining the network setup and can't offer any additional help than what a normal tech can do. If you have a mesh system such as Ubiquiti Unifi or Cisco Meraki, it doesn't seem to do much to help. Their tech support also doesn't understand what a multi-AP WiFi system is. One thing I feel is very lacking in the configuration, is the ability to set a static IP address on each camera. If you are having problems during the initial setup of each camera, it gives you the option, but NOT in the app. I have a big problem with this as I always set a static IP address to devices such as cameras, printers, TVs, etc. I would appreciate being able to do this directly to each camera rather than match a MAC address in the router's DHCP server. The performance is a definite problem for my clients; Netatmo needs to redesign the flow of data so that live views are not delayed as much. They also should update the stock MicroSD cards.SanDisk Extreme PRO microSDHC Memory Card Plus SD Adapter up to 100 MB/s, Class 10, U3, V30, A1-32GB SDSQXCG-032G
May 2018 · Electronics · verified purchase
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