Bests & Worsts Reviews from Amazon

Update 5/30/14 - I just received an email from Jawbone letting me know a firmware update is now available. Well folks.. (Jawbone) That took way to darn long to take care of. This will be my last Jawbone purchase ever... But I will give Jawbone the "Asleep at the wheel" award for dragging their feet. Nice job there.. I've also dropped my review from 2 stars to 1 for negligence on Jawbone's part. ..a copy of the email Jawbone sent today... "An even better ERA(tm) experience Over the past few months, we've learned a lot about how and where our customers are using ERA, and about how ERA is performing in these varied situations. Through consumer feedback, we discovered an issue that may weaken the NoiseAssassin feature on some headsets, and we've come up with a fix through a software update. We're pleased to be able to improve your experience, and we hope you'll let us know how ERA is working for you. To get the update, connect ERA to your computer using your USB charging cable." Hopefully it's fixed now.. UPDATE 3/7/14 - I've been sitting on my RMA back to Jawbone for a month now hoping that Jawbone would release a firmware update for the headset. Nothing.. Nada.. Will be shipped back to Jawbone this weekend. I completely regret buying from Jawbone also as I have to pay them to send it back to get a refund. I *WONT* make that mistake again.. Stick a fork in this one.. I'm pretty disappointed. I returned a Plantronics Legend because of the STUPID proprietary charging connector (see my review on Amazon) and bought this straight from Jawbone as it was not available from Amazon yet. UPDATE - Apparently Jawbone has issues with these headsets. There's also a small thread on Reddit about it, my guess is we'll be hearing more soon. When on the phone with Jawbone to return it they basically admitted it. I'd stand down for a bit and see how this dust settles. 2/7/14 My issues with this headset: 1. My discriminating callers complain about the audio. It isn't as good as the old ERA and nowhere near as good as the Plantronics Legend. The Legend had the best, most natural audio my discriminating callers have ever heard from a headset. (I miss that - again see my review on that headset for context) 2. NoiseAssassin 4.0 doesn't work well for me. With my old ERA people were unaware of road noise when I was in the car. They hear it with the new version. They also hear more ambient sound around me than I believe they should. 3. My old ERA (pre 2014 version) would adjust the sound level in my ear to match ambient noise. When in my car it would turn the sound up for me. The 2014 ERA does not.. If anything it reduced the volume several times when I preferred it hadn't. 4. The new C Type earpiece is uncomfortable for me. The Jawbone help video for this headset shows the position of the headset being inline with your jawbone but because of the position of the spout on the ear gel for this headset to sit in this position it's uncomfortable I'm my ear. If I move the the C type earpiece so it's comfortable, the headset jawbone sensor no longer fully touches my face hanging in the 7 o'clock position versus the 8-9 o'clock position. On this headset they fixed the old issue of the earpiece rotating by using adding a tip to the headset earpiece base that fits in a slot in the ear gel. Great idea, but to fix my issue the slot in the ear gel needs to be in a different spot. 5. It will not announce the name of the caller by default. It will simply read the phone number of the inbound call. For this functionality you have to import caller names and it can only accept up to 20 (like the old ERA). I never used the caller ID functionally on the 2 previous ERA's I've owned because I found the way it's implemented to be antiquated. I have 300+ contacts and 20 - just isn't enough. The Plantronics Legend would announce names no problem. 2014 Model? Really? Feels so 2010 - 6. Talk time is less than the old one.. This has become mildly frustrating already after having it 3 days. I could probably look over this if the headset didn't have other usability issues mentioned above. What I like 1. It's so light. 2. The earpiece speaker has the best audio I've ever heard from a headset. It even has bass - amazing. 3. Micro USB charging port (THANK YOU!!!) [buzzer sound effect] - This one is going back too.. ugh.....