Bests & Worsts Reviews from Amazon

Quick synopsis: Asus makes great products but if you need support... be ready to be seriously let down. Had the monitor for 2 days when it started to flicker. Called ASUS support and had to leave a message. No one called me back so I found the email address and sent in an email. After getting a case going i was able to call in and talk to someone. After trying some basic troubleshooting I was told to box the entire monitor up and send it back, even though we determined the most likely cause was just a faulty AC adapter. So I lugged the monitor to fedex and had to pay for a better shipping box myself. A week went by and then two and all the RMA status would say is "Pending" so I called in and after 3 attempts got to talk to someone. Yes they would get right on it. I got an email from ASUS recapping our convo leading me to believe that after that conversation they actually began work on the RMA. After another week of non-communication, I replied to the email they had sent inquiring about the status of the RMA. That resulted in a tracking number and the monitor was sent out. When the monitor arrived I was shocked to pick up the box and feel the metal stand drop from one end of the box to the other. I imagine that the METAL monitor stand was banging around inside the box for the entire trip back to me. When I opened the box, to no big surprise, i found the monitor was completely shattered. Now I get to sit and wait for a replacement monitor. So after almost a month... no monitor... just drama. I wish this wasn't the case but this will probably be the last ASUS product I buy. They make REALLY good products when they work... i have dozens of their motherboards, two of their gaming laptops and dozens of other components made by them but every time i have to deal with their support I know that I am going to have 20+ days of drama, have to pay for boxes and/or shipping and now deal with waiting for a replacement. ***UPDATE*** THREE MONTHS from when I purchased this monitor... and STILL NOTHING. I called today. The guy on the phone told me "don't worry... simply call back in two days and check again! We cannot do anything else for you... but don't worry..." NEVER AGAIN ASUS.... NEVER AGAIN.