Bests & Worsts Reviews from Amazon

At first my wife and I really liked this pad. However, after only about a month in the controllers flashed F2 which indicates damage or a short. There is no visual damage. This pad is installed on a spare room which gets very little use. Sunbeam’s manual as well as their customer service recommended unplugging and reset the controller connections. This worked for about two weeks and problem returned. Regardless how many times the power was recycled the unit will not heat up and just flashes F2. Sunbeam’s customer service only solution was for me to ship the unit to them (at my cost 25.00 ) for repair or replace a pad that is only two months old and used less than 10 nights. We purchased two of these and both are having this issue. Googling this product you find many complains about this issues. Poorly make and very poorly supported.