Bests & Worsts Reviews from Amazon

You should know that Netgear does not sell this modem to individuals, only ISPs. At least that's what Netgear keeps telling me. It's pretty frightening when a company that is supposed to be a major internet player can't do a Google search to see that over 100 stores sell this modem directly to users. My CMD31T died six weeks after it was purchased. One day it was working fine and the next day I had no internet connection with my ISP. First I called my ISP and did all the stuff they asked. Then my ISP sent out a technician with a network analyzer. My connection was fine, the modem was not. Then the nightmare begins. The Netgear support number connects to a call center in India. Everyone there follows the script EXACTLY. The first Customer Service Representative (CSR) told me that Netgear does not do support for this modem, I have to call my ISP. I call my ISP to check and they confirmed that since this was a privately purchased modem that Netgear was responsible for support. The second CSR had me do a bunch of diagnostic steps. Nothing worked, but since I could still see the GUI in the modem, the modem MUST be fine. The third CSR told me to call the ISP and when I asked to speak to a supervisor, blew me off. The forth CSR said someone from Netgear would call me. I'm still waiting for an RMA so I can return this modem two weeks later. BTW, forget any support if you run Linux. You can tell the CSR your IP address, DNS, and default route, (which are MUCH easier to find in Linux) but if you are not running windoze they tell you they can't do support. The technician from the ISP recommended Arris or Motorola. I bought a Motorola modem because I might not ever get an RMA from Netgear. If you buy this modem and it fails you will not get any support from Netgear. 9 March 2012 Update: My first Email contact with Netgear was 22 February 2012. I have sent them my Amazon purchase receipt twice. Still no RMA from Netgear. I am sending an Email to Netgear Technical Support every few days telling them I still have not received an RMA. If I ever receive an RMA I will post how long it took. So far my Motorola SURFboard SBG901 is working O.K. It's not DOCSIS 3.0 but at least it works. 22 March 2012 Update: It looks like Netgear is never going to send me an RMA. The only response I get from Chithra or Vishnu or Simbhu or Arif is "Please wait so that they can get the necessary details from them to assist you better." I will be happy to post or forward any of these Emails from Netgear. Netgear automatically closes any support case in seven days if you do not reply to their Email. They are hoping I will get tired of waiting and just write off the $90 I paid for the CMD31T. Please think twice before buying any Netgear product 24 March 2012 Update; Check out the comment from Netgear!!! They won't respond to my support case but they sure as heckfire will try and spin bad PR!!! Oh, IPV6 is the problem? Then why has my Motorola modem worked perfectly the day after my Netgear modem failed? Maybe Motorola makes a better product than Netgear. Or maybe my ISP temporarily switched to IPV6 and then waited until I called to tell them I bought a Motorola modem and immediately switched back to IPV4 so the Motorola modem worked. Hmmm... I wonder?