Bests & Worsts Reviews from Amazon

This product smoked the first time I used it, I read the manual and it states that smoking on the first use is normal. Went to open the doors and it was apparent that the mechanism under the heating element had cooked the door opening/closing mechanism is some way. I waited hours until it cooled down to inspect it. When lifting it I could hear the remains of the burnt door opening mechanism rattling through it upon movement. My whole house smells like an electric fire. I was so excited about this and am left sadly disappointed. I'm hoping the company will fix this and make it right so the next review reflects a better product..