188
people found this helpful, as of 2023
ranked #177,946 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Do not buy - High end in price only
I had reached a supported limit of 25 Wi-Fi devices connected to the Wi-Fi router provided by my local telephone company. I decided to make an investment in my home network and get a high-end, expensive Netgear X10 Nighthawk. My expectation was that this investment would be worthwhile since I have a lot of Wi-Fi devices such as multiple Alexa devices, streaming sticks, a Playstation and mobile devices. This Wi-Fi router has been a major disappointment. The Wi-Fi constantly drops connections numerous times daily for both the 2.4G and 5.0G frequencies. Researching online I have found that this is a VERY common problem. The Netgear communities are filled with users with this exact issue. Upgrading to the latest firmware, turning off QoS, turning off the 5G band have had no impact. I have tried numerous channels as well. I am so disappointed I paid a premium for such a faulty product. I would highly encourage anyone considering a Netgear router to research "Netgear Wi-Fi disconnections" and see all the problems existing customers are having and then find an alternative product. I am a technical professional and well versed in computer networking. This is the worst piece of tech I have ever bought. I'm hoping my pains can be a warning to others so that they don't spend a premium on a device only to be extremely disappointed.
UPDATE So...after 9 months of WiFi dropping every 20ish minutes , Netgear FINALLY released a new firmware to address the issue. This is very bittersweet. My WiFi issues are resolved, however, why the hell did it take so damn long for Netgear to fix this when the Netgear support boards were screaming about this issue. According to the support boards there was a timer issue that dropped WiFi every 15 to 20 minutes. New firmware was released Jan, 2019.
I stand by my decision to never buy Netgear again. Nine months to address a crippling issue for their “high end” router is unacceptable. I would look strongly at Asus as an alternative.
September 2018 · Electronics · verified purchase