131
people found this helpful, as of 2023
ranked #223,032 most helpful
out of 571,544,897 reviews
★★☆☆☆
NOT READY FOR PRIME TIME...Do yourself a favor and stay away from this...
First off, I really want to love this watch, I had been waiting for a device like this for several years.
The feature set is impressive and I love the ability to make/receive calls, texts and notifications on it. I also love the ability to change the watch face and it's a great conversation piece.
Where Samsung goes really sideways with this with the charging apparatus.
1) Why didn't Samsung just put the micro USB connector right on the watch? Instead they used a charging cradle that has to snap on to the back of the watch. Another device I have to carry around with me that can easily be lost. Not the biggest gripe but leaves me wondering.
2) They used tiny little slots on the sides of the watch with less than a 1/16" of material left between the slot and the back of the watch. The entire back is plastic, and guess what? After 2 months of charging it every other day, the 1/16" material just wore off. Now I can't attach the cradle to the watch. i.e: The watch can't be charged because the charging cradle won't snap on to the watch. If the back was made out of metal the design may have worked. If anything the charging cradle nubs would have worn off and could be replace (about $25)
My background is manufacturing engineering, and the day I got the watch I remember saying to myself, well there's a disaster waiting to happen. Against my better judgement I kept the watch thinking that Samsung must surely know what they are doing. Now I'm kicking myself for not listening to my own instincts.
He's the really horrible part...
After weeks of using tape to keep the cradle snug against the watch to be able to charge the watch, I finally decided to call Samsung support. They were nice enough and sent me instructions on how to send it to the repair center (at my cost). I get an email say ing that the watch was out of warranty and the repair would be close to $250. That's more than what I paid for the watch! Do a search on the internet and you will see that several other users are having the same issue. Way to go Samsung, create a crappy design and then disavow any responsibility for failures in the field.
I guess I'll stick to Apple products, at least they acknowledge their design flaws and take care of their customers.
December 2014 · Clothing Shoes and Jewelry · verified purchase