Bests & Worsts Reviews from Amazon

Sadly the hassle-free warranty is over on this product. I have had to return this product twice within a year, so I am thrilled there is a lifetime warranty. Here is what the multi-step return process looked like. - Went to Anker site to fill out warranty exchange form which requires the Amazon order number and a request to upload a picture which I did. - Email (form letter basically) was sent to me the next day asking for a picture or serial number. I sent the same picture again. - Second email (form letter again) was sent on the third day with the an attached PDF return label, the email indicating that my return would not be processed further until the carrier had my package. - The PDF only seemed to want to print a blank page at both work and home printers, so a screen capture was made, pasted into another program, printed and attached. - I supplied the return envelope and sent back on fourth day. The return information is understandable, but the process is definitely not hassle free from a customer perspective. This could be handled much better if Anker customer service so choses.