Bests & Worsts Reviews from Amazon

Very disappointing. Alexis sounded like she was under a thick blanket. After talking with customer service, we tried various things which did not help. They said send it back and they sent another which I received in two days. It seemed a little better but not much. I have two 2nd gen echo dots and they are fine. I found both 3rd gens to have a very muddy bass sound on music and the high end sounds frequently were slightly distorted. Alexis' voice was so muffled that her voice was unintelligible at times. I sent the second one back for a refund and bought a second gen echo which is just fine. I think they got the design wrong on this one. In trying to make it sound fuller for music, they actually made the sound less clear and sharp. I must add that the customer service experience was a very pleasant one.