Bests & Worsts Reviews from Amazon

I am new to Otterbox, but plenty people I know have them for their iPhone 4 and were very pleased with the product. So when I got an iPhone 5C, I ordered the Otterbox. I installed it not really knowing how the product was supposed to work or feel and as I have never had a smartphone I wondered why it was so difficult to use the touchscreen. I finally realized that the clear screen protector bowed when installed and is therefore not tight and flush with the screen. I tried a co-worker's Otterbox with iPhone 4 and there is no such play with the screen protector. I reordered the product which came today and it has the same problem. Something is not right with this new product and I would wait to order it until Otterbox works on this issue.