Bests & Worsts Reviews from Amazon

I followed the reviews for this item and purchased my food sealer because of them. The unit worked fairly well in the beginning. The heat sealing part went bad last October. I spoke with an extremely rude representative to try and get them to honor their warranty. I sent them the proof they requested and waited... In November I sent them an email explaining everything again, sent the pictures and other proof they requested. Almost a month later I received an email claiming back order. Since then I received nothing. Don't order this product or from this company.