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207
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ranked #153,463 most helpful out of 571,544,897 reviews
★☆☆☆☆
Poor support, disappointing product
The directions for set up are a couple of pages with some super seemingly easy steps. Connect the sync module to your WiFi via the Blink app, and then scan a QR code to add your cameras....couldn’t be further from the truth. Getting the sync module online was not an issue it connected to my WiFi no problem. The problems started with adding the cameras. I ordered a 3 camera kit and was only able to get 1 of the 3 cameras to sync. And getting that one camera to sync took numerous, numerous tries, of popping the batteries out and putting them back in at just the right time to sync with the sync module. The other cameras were a lost cause I wasted several hours popping batteries in and out and then even trying to power the camera via USB, to no avail. They say open a tech support ticket for issues...well good luck with that! There was no tech support line to call for help, or live chat support. Had to rely on email, which took about a day and a half to 2 days to get a response. Of the 1 of 3 cameras I got working I never once could get the live view feature to work. I could never make the camera capture a still photo. Most of the time when trying to access the setting of camera it would not communicate with the camera. After wasting 5 days going back and forth with tech support and their useless troubleshooting advice in broken English, and hours of wasted frustration I gave up and requested a return and refund. If I could give 0 stars I would. I was extremely disappointed as I was highly looking forward to these cameras being a great resource for me to keep an eye on my property...
May 2019 · Electronics · verified purchase
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