Bests & Worsts Reviews from Amazon

Great Expectations Dashed - And Compounded by poor customer service. When we returned to US from International trip we requested help again regarding this "Lemon" of a $350.00 32 G Wifi/Cell. To-day Amazon provided their solution an we received an "All New Oasis" which turned out to be a poorly boxed refurbished unit. A brand new top of the line $350.00 Oasis malfunctions out of the box and Amazon thinks a refurbished unit is a suitable replacement - it is not!!! I have escalated and will update on Amazon's further "customer service". Original Problem - brand new $350.00 Oasis Kindle. 4 hours reading on Airplane Mode and the battery is dead. Recharged same again.