Bests & Worsts Reviews from Amazon

Purchased this item on Amazon on May 18th 2019 and had it professionally installed about a month later by our HVAC contractor. Unit functioned well until a few days ago when the display began flashing screens rapidly and randomly. We had our HVAC technician come in. He checked the power, found it correct, and replaced the unit with the original thermostat he had removed to install this programmable unit. The original thermostat immediately functioned properly and continues to do so. Just got off the phone with Honeywell, deeply dissatisfied with their requirements before they will honor their one year warranty. The customer service person said they could not give me an RMA to return the unit for warranty replacement unless we provided a picture of us with a volt meter showing the voltage reading or a sworn statement from a technician documenting power testing. As we are not HVAC or electrical professionals, it is entirely inappropriate to force on us the choice to pull the original thermostat professionally re-installed to replace this defective unit, purchase a power meter, and test the power OR pay a technician more than the cost of the unt to return, do so, and make a written statement. Buyer beware. A warranty is useless if it costs you more to exercise it than the value of the warranteed item. All we asked was an RMA to return a defective unit which Honeywell is in a position to test and replace. What we got was an obvious attempt to make replacing a defective unit so onerous and expensive a task that no sensible person would do so. We will not in the future purchase any product of Honeywell.