Bests & Worsts Reviews from Amazon

I purchased this in 2015 and have been using it for a just about 2 years when the fuser black roller broke. I called Brother and they told me that yes they have seen this problem before and since it is out of warranty I need a new fuser from the authorized service center. I called the authorized service center and they told me that this model has manufacturing defect with the fuser. She has seen numerous complains almost one every day with new and old purchases. I was just about to buy the same model and she stopped me, and told me to go back to Brother and ask for replacement. I called Brother and talked to the supervisor and he told me that he understands that there are manufacturing problems but Brother cannot don’t anything. I told him that If I was purchasing a car and there was numerous complaints about a part they will do a recall. If Brother stands behind it products and quality they should do a recall. But nothing happened. So I am warning everyone on Amazon not to purchase this model till Brother stands behind its products and fixes this issue. I also called Amazon and told them to put a freeze on this product if possible so other customers don’t fall for this trap. I am possibly going to buy another brand printer but hopefully this review will help others make their decision.