Bests & Worsts Reviews from Amazon

UPDATED REVIEW So after many months of using the Nabi Jr, I've changed my review from 3 stars to 2. As you can see, I purchased these for my twin girls back in April. As of right now, December 12, the Wings and Nick Jr. apps are still not available. "Coming soon" isn't cutting it any more, and I feel that this is blatant false advertisement. The battery life is nil. Sometimes you can put the Nabi Jr. on it's charger all night long and, for whatever reason, one of them still won't charge. Then I have to manually power it down and try again. When they are fully charged we may get 2 hours use. The other issue I have is that sometimes they will just turn themselves on. Normally this isn't a big deal, but the four of us were sharing a hotel room over the Thanksgiving holiday and and all the sudden, in the middle of the night, our very dark room would be flooded with brightness because a Nabi Jr. just decided to turn itself on. I'm a light sleeper and it would immediately wake me up. I learned to turn them over after the girls were done playing with them so that in the event they decided to power on it wouldn't wake us up. We also purchased an SD card to free up space. It took my husband, who is an IT professional, awhile to even figure out how to get the Nabi to read the SD card and, like others mentioned, it will not store apps. It does store videos, which is a plus, but depending on the apps purchased it doesn't take long to run out of space. My girls seem bored with the Nabi Jr's lately and don't really use them much anymore. I'm really contemplating selling them and buying them a Kindle or another regular android tablet. Very dissatisfied! ORIGINAL REVIEW We purchased our Nabi Jr's about two months ago for our 3 1/2 year old twin girls after spending countless hours researching all tablet options. We chose the Nabi Jr. because we liked that it's an Android tablet with the "mommy mode" and that we could purchase apps much cheaper through Amazon App Store. At first I was in love with the Nabi. Then, after about a month, we started having various issues with it. My biggest complaint is the lack of customer service. They pretty much direct you to their Facebook page. I do not like having to use a social media outlet to get help. These tablets are a good price, but they are expensive as far as toys go and we bought two of them. I fully expect to have access to customer support if/when the need arises and I was shocked at how lackluster their customer service is. One of the Nabi Jr's quit charging about 6 weeks ago. It would not charge with either charger. We bought the warranty through Wal-Mart but they directed us to call the manufacturer. We called (it took awhile to find a phone number) and were told that they do not have any more chargers in stock and that we would be put on a wait list and should receive a call within 3 or 4 weeks. Fortunately it started charging again on it's own because it's been a month and a half and they never called back. I don't understand how a company can put an electronic product on the market, one geared for children no less (who are notorious for breaking things), and not have replacement parts available. I find this to be quite unacceptable. If you read through the complaints on the Nabi Facebook page you will find that I'm not the only one complaining about this. My other gripe is that one of the Nabi Jr's does not hold it's Amazon Apps. I have to go back into "mommy mode" and reselect all of them to get them back on home page so my girls have access to them. I don't know why this happens, but it happens at least every other day. Since we have two, and I have twins, they of course have to have access to the same apps or else I hear about it in the form of whining and tears of frustration. The apps that are available through the Nabi app store are nice but more basic and my daughters' favorites are all apps purchased through the Amazon App Store. I struggled with how many stars to give the Nabi Jr because my girls absolutely love them. I was very surprised by how user-friendly they are. My twins figured out how to navigate through the apps very quickly. So because they love the Nabi Jr I am giving it 3 stars. If it were just up to me, I would probably rate it a 2 star. The Nabi Jr. is very durable, colorful, lightweight, and again I love that I can purchased apps from Amazon and Google. I just wonder if the company was in such a hurry to get the Nabi Jr. out that it almost seems like they jumped the gun released them too quickly. The customer service is practically non-existent, parts are out of stock or unavailable, and they advertise Nick Jr. apps that still are not available (as of 5/30/13) which I feel is a bit of false advertising. My twins love Bubble Guppies so I am excited about the app, whenever it finally becomes available. If you choose to purchase a Nabi Jr. I highly recommend purchasing the extended warranty offered at the time of purchase.