Bests & Worsts Reviews from Amazon

Mattress arrived and while comfortable, there is a black stain on the mattress cover that looks like oil/grease. I'm guessing it's residue from a packing machine or something. I tried calling to get help with my dissatisfaction on the stain and I was forwarded to their "after hours" answering service. It was 3:54pm EST and this was considered "after hours." (really?) Actually, I had a question about the mattress before I placed an order and was also forwarded to this strange 3rd party service. They are completely useless. This service can literally do nothing for you but leave a message for whoever the real representatives for this company are. Very frustrating and leaves a terrible impression of the company, I rather get a voicemail than speak to some useless person, explain the situation (waste time), and be told that they can't do anything because their "system" won't let them (sound familiar, maybe with your cable provider?). Seriously, if you call, ask who you're speaking with and if it is their stupid answering service just hang up. Anyways, mattress is okay, but the service is seriously awful. I read about the parent company, Nature's Sleep, and figured this would be a good bet because they are an established company who pride themselves and USE this as a marketing ploy. However, that seems to be a facade as if you need anything at all, you'll be faced with dealing with some outsourced answering machine service for seemingly everything.