152
people found this helpful, as of 2023
ranked #208,771 most helpful
out of 571,544,897 reviews
★☆☆☆☆
DO NOT BUY FROM THEM....
I hope I save you from the wasting your money on this FRAUD of a company. They sent me out the bed and all seemed well at the time of delivery. The boxes came on time, and to the naked eye looked in good condition. My son was excited to get his new bed put together. On the weekend we opened the first box and noticed right away the head board was cracked. I immediately took pictures of the item in the box broken, I figured it would be no big deal to get a replacement... I was 100% wrong. The company told me since I signed off that the packages were in good condition too bad and offered me a 10% refund to have the bed fixed on my own. I told them that was not acceptable. They then had the nerve to tell me the damage looks minor and some "glue" should fix it, and upped the discount to 15%...hahahahahaha. Are they really serious??? They want me to pay for a broken bed? It get's better. After putting a complaint in with Amazon the seller contacted me and said I can return the item, but I need to pay for shipping and a restocking fee of 15%. Are they really going to restock a broken bed and sell it to the next poor soul who buys from them???? Long story short DO NOT BUY FROM THEM!!!! I will update this review if I get any acceptable resolution. Good thing American Express is great for consumer charge backs.
August 2013 · Home and Kitchen · verified purchase