Bests & Worsts Reviews from Amazon

WORST SUPPORT EVER!!! I have used NetGear product for years...and it has been a solid product. Not this time! This switch was DOA out of the box! Frustrated..but things happen. So I go online for support...create an account...and log my unit to get an RMA for return. I actually received the unit over 30 days ago but had not attempted to install it...so i could not send back to Amazon...my own fault. I received the confirmation email for my RMA request...all was good right? NOPE! The next day I open the RMA email to box up my unit and return it...only to find that the 'RMA number' line was BLANK! So much for a tech savvy company! I have now been on hold for over an hour. I called the support #...sat on hold for 20+ minutes and was then politely told that my call was routed wrong. Sat on hold for another 20+ minutes...went through all of the confirmation crap again...only to find out that I was talking to the 'WRONG DEPARTMENT' and it was out of her 'SCOPE'!!! I pleaded with her that all I needed was the RMA #...again...out of her 'SCOPE'. SO....I AM NOW ON HOLD FOR OVER ANOTHER 20 MINUTES...AND NOTHING. ALL OF THIS TO JUST GET MY RMA # THAT SHOULD HAVE BEEN IN MY EMAIL TO START WITH. SHE JUST PICKED UP...AFTER 20 MINUTES...HAVING TECHNICAL DIFFICULTIES TRANSFERRING MY CALL TO THE APPROPRIATE DEPARTMENT...AND SHE PROMISES TO CALL ME BACK. HEY NETGEAR...NEVER AGAIN!!!!!!! UPDATE: ANOTHER HOUR ON HOLD and NOTHING! Where are you NETGEAR?