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Intuit is just plain freakin' EVIL
Intuit is exploitative of the small business market that it has in its thrall. As I type this, I am on hold with tech support.. again... just trying to get the program to work reliably. (15 minutes on hold this time... no answer yet...)
From forcing annual upgrades to random error codes that require reinstallation and laborious validation routines, Intuit makes using QuickBooks a nightmare. Further, every annual "upgrade" makes the interface harder to use and more cluttered with "services" that are simply advertisements for Intuit upgrades.
Aaargh. I'm tired of putting up with Intuit's abusive customer "care". I'm finding a new accounting solution.
Current problem: Quickbooks has stopped launching altogether. It pops up the error "Quickbooks reached the expiration date and will no longer open company files" and leaves you with grayed out menu items for evrything but Help and Exit.
Update: Total On hold time 1 hour-- then Intuit insisted that I pay for a tech support package-- since I had registered the product "almost 30 days ago". I couldn't believe it.
I finally figured out the problem on my own: Go to the Help menu--> Manage My Lisc.--> Reregister the product. Exit. Re-launch. Works.
To solve the problem with THEIR product registration scheme, Intuit wanted to charge me almost $100.
November 2008 · Software