Bests & Worsts Reviews from Amazon

I bought this remote because I had one from URC that is an excellent product. The problem started when I added the 'Expert Setup' for $97. So, Amazon scheduled it and the 'installer' (yeah, quotes) showed up and was from a construction company. He freaked out and said, 'I don't know how to do this'. So, he left and I called Amazon and they said, 'So sorry, we will get you an installer that can do the job'. Cut to: the next appointment, a guy from HelloTech. Shows up and says' Where is the programming software they sent with the remote?', I say, 'his is URC, they don't give out the software to consumers, only to their authorized dealers.' The guys says 'I can't do this. I don't have the software.' Okay, so two appointments and it can'rt be done. When you buy the remote and the expert setup it says "Setup of 1 customer-supplied remote and connecting up to 5 devices'. Wrong, wrong, wrong. The software is NOT supplied with the remote and a URC person has to have the software or you've got an $500 paperweight. Amazon is no help and does not understand this whole process. They are offering Expert Setup for something they have no knowledge of. My advice: Unless you have the programming software (and know how to use it) DO NOT buy this remote from Amazon (and, really, it's NOT Amazon who is selling it, it's third party sellers, in my case Go Go Electronics, now it's Audio Visual Guy, both are not authorized dealers and therefor UNC will not honor any warranties or give any tech help) because apparently none of their 'experts' have the software or know how to use it. Ater four attempts to find someone to set up my remote, I cacelled the setup and am returning the MX-990 to Amazon for a full refund and buying it from Surf Remote Controls for less than they are selling it on Amazon AND it comes with the programming software! I plan on learning to do the programming myself. If you don't want to do the programming, then get it from an authorized dealer in your area and have them do the programming. The URC website has a 'Contact' button and you can write them and ask about dealers in your area. It's more expensive but ultimately will save you money in the long run.