Bests & Worsts Reviews from Amazon

We have a Canary and our house was robbed last week. We never got an alert, and while the Canary captured the dudes ransacking our house for over 5 minutes, it never registered that anything was amiss. We are supposed to be alerted when there is activity in the house while we're not home, but in looking into later, we discovered that Canary, due to some mysterious malfunction, never recorded us as being absent. The Device was stuck in Home Mode, even when we had left. Our phones were with us. To make matters so much worse, Canary Customer Service has been difficult to get into contact with, and they refuse to speak with us over the phone. They will only communicate with us through emails, and online chat. They believe our Wifi isn't good enough. We told them our wifi is fine, and works perfectly for all other devices, and we have a lot, my husband works from home and requires fast internet speed. They then asked us to do our own troubleshooting, and provide them with a Wifi Speed test. When we provided it, customer service told us "Well that's what it is now, but we don't know what it was when your house was robbed." !!!! What?!!! Then why did you ask us for the test? Last email we received from Customer Service says that they are passing on the complaint to the product team, and "if we could help you, we would." Yes, you could help us. You could follow through with your products promise of protection, take accountability for the major failure, step up your customer service game, and make it right with us. On top of having our house horribly ransacked, the stress of dealing with Canary has been overwhelming. Police officer recommended a few other devices, like SimpleSafe and Frontpoint. Canary was not on his list. Other Canary users we've been in contact with have reported same Home Mode malfunction. Canary continues to offer no resolution.