Bests & Worsts Reviews from Amazon

This software - TurboTax Deluxe 2021 - will not install on Windows 10. The download from Amazon is a ZIP file. When this file is opened, there is a pop up that says "extracting files" but nothing happens after that. I have tried all the suggested tricks, including "run as administrator" and several versions of "selective boot" but the same thing happens. There apparently is no way to download directly from TurboTax and use the license key from Amazon. So I am stuck with this purchase and no software. No way to return. I see from customer reviews from earlier years had the same problem, and it is unfathomable that neither Amazon nor TurboTax seem to care at all.