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Not compatible with Galaxy Tab 2 10.1 WiFi tablet
I am returning this product, which I received as a gift. Although the keyboard dock is listed among the suggested products on the Amazon web page for the Samsung Galaxy Tab 2 10.1 WiFi, it is not compatible with this newer model. The Tablet fits correctly into the dock and the Samsung power cable attaches to the dock connector, but it will not power up nor will the Tab 2 recognize it. An extended chat session with Samsung online help eventually revealed this product will not work with Tab 2 nor is there currently (as of 7/3/2012) an equivalent Samsung product that will. Here is the Samsung explanation:
Zion: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Zion: I understand that the tablet is not recognizing the docking station. Is that correct?
Visitor: Correct. Nor does the docking station show any indicator light that is getting power from the Tab power cable. I have verified the Tab 2 power cable works fine when connected to the Tab.
Zion: I am sorry for the inconvenience.
Zion: Please provide me the complete model code of the tablet and keyboard dock to assist you better.
Visitor: Tablet:
Zion: May I know the model code of the products?
Visitor: Tablet Model GT-P5113 Android 4.0 Ice Cream Sandwich 16 GB, Keyboard Dock: ECR-K14AWEGSTD
Zion: Thank you for the information.
Zion: Would you mind holding a few minutes while I gather the required information for your request?
Visitor: Yes, holding.
Zion: Thank you.
Zion: I am sorry; this is taking more time than expected. Can I have a few more minutes?
Visitor: Yes, please do.
Zion: Thank you.
Zion: Thank you for holding, you have been very patient.
Zion: I am sorry to tell you that docking station is not compatible with the tablet with model number GT-P5113.
Visitor: Is there a compatible model?
Zion: As this is a new model tablet, Samsung has not yet released a compatible docking station for this tablet.
Zion: Please click on the below link to view the list of compatible accessories for the tablet.
Zion: [...]
Visitor: Thank you. I will see about a return to Amazon. Their website lists this accessory in conjunction with my model of tablet, hence the confusion.
Zion: I am sorry for the inconvenience.
Zion: You are welcome.
Zion: I am sorry; I couldn't help you fix the issue over the chat. Is there anything else I might be able to assist you with?
Visitor: Not at this time. Thank you.
Zion: You are welcome.
July 2012 · Electronics