Bests & Worsts Reviews from Amazon

Hi. I almost never write reviews but I believe this one deserve it. I purchased this kettle from Amazon 6 months ago for $99. I really like the thermometer and could live with the stainless steel look. It worked like a champ until about 2 wks ago when I begin noticing how unusually long it is boiling. I use my kettles a lot for tea, hot water...pretty much 5-10 times a day. One time the water was boiling for close to 3 mins with scalding water splattering out of the spout. My husband suggested I wait no longer for it to shut off automatically and do it manually before it blows up. That's when I contacted Cuisinart Customer Service only to learn that the only thing I can get from them is an exchange with me paying shipping both ways....NO thanks, I am not interested in spending any more of my money on something that may fail again. So I called Amazon and begged them to take this kettle back and give me a refund. Amazon came thru and I got $79 back today. I did lose $20 and my faith in Cuisinart products but at least Amazon didn't fail me. Thanks Amazon. PS: When I took the base of the kettle off to ship it back to Amazon I noticed that it has been leaking under the base.