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244
people found this helpful, as of 2023
ranked #118,638 most helpful out of 571,544,897 reviews
★☆☆☆☆
Fell apart in the pool, Samsung service is INCOMPETENT
The watch looks good on paper, but if you're a swimmer, DO NOT PURCHASE. There is a monitor on the bottom of the watch, covered by a tiny plate. The plate is GLUED IN and apparently the glue is water-soluble. The plate fell off while swimming, killing the device. I discussed the issue with Samsung, who made a ticket and had me send the watch back. Three weeks later, they returned the broken watch with a note stating "we have determined that the watch is irreparable due to water damage." No kidding. I have contacted Samsung again, but they can't seem to figure this out. I even provided them with their own advertising, which has a lot of info about how great this watch is for swimming. So far they have "escalated" the ticket, and claim they now want me to send them a form, which they have yet to provide. Why this couldn't have been done in the first place is the question. It's been a month now. I imagine that backing can eventually fall off just due to sweat. Waste of money, and a bigger waste of time.
August 2018 · Electronics · verified purchase
the product in question
SAMSUNG Gear Sport Smartwatch (Bluetooth), Black, SM-R600NZKAXAR – US Version with Warranty
4.3★ · 1,528 ratings, as of 2023
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